SHIPPING AND RETURNS

SHIPPING

Once your order has been placed you will receive a confirmation email and an order number will be issued. Postage is calculated based on your location and the amount of goods you have ordered.

DELIVERY TIMES

Within Australia

For shipping within Australia we use Australia Post. We are VERY busy boys, and likely will be away building trails and doing cool shit for weeks at a time. Orders received will be dispatched within 7 days in most cases, but please be patient and we will get to it as soon as possible. Deliveries to rural/remote locations may take a little longer.

Orders placed on weekends and public holidays will be processed as soon as possible.

To ensure your parcel is delivered directly to you, it is essential you provide your day time address as deliveries are sent during normal business hours between Monday and Friday.

In the event that you do not receive your parcel, please contact us. Please note we do not take any responsibility for any postage delays occurred as a result of a fault with Australia Post.

Please take care in providing us with the correct postage address as we will address the purchase to the exact information provided.  We do not take any responsibility for any parcels that have been addressed incorrectly due to the customer providing incorrect information.

RideMore Pty Ltd does not take any responsibility for any items that may be lost during postage.  If you choose to ship without a tracking number, it is at your own risk and a refund or credit note will not be issued.

 

International

Orders will be shipped via UPS International Service, please allow a delivery time of between 1-3 weeks for your parcel to arrive.  Please note: delivery times may vary depending on your exact location. RideMore Pty Ltd does not take any responsibility for any items that may be lost during postage.  If you choose to ship without a tracking number, it is at your own risk and a refund or credit note will not be issued.

Please take care in providing us with the correct postage address as we will address the purchase to the exact information provided.  We do not take any responsibility for any parcels that have been addressed incorrectly due to the customer providing incorrect information.

International customs charges and taxes are payable by you the customer.  Please refer to your countries customs office for more specific information relating to any possible custom charges, as RideMore Pty Ltd takes no responsibility for any additional costs.

RETURNS POLICY

RideMore Pty Ltd offers 100% satisfaction guarantee on all products, if unhappy with sizing, simply return any unused products. The consumer will have to pay for return freight to RideMore HQ at

 

Returns or exchanges are accepted on goods within 7 days from the date of receiving your purchase.  After this time all sales are considered final.

CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING CHARGES.

Customers are required to use a prepaid trace-able method of return postage to ensure safe and documented delivery.  RideMore Pty Ltd DOES NOT TAKE ANY RESPONSIBILITY FOR ANY ITEMS LOST IN THE POST DURING RETURN AND A REFUND OR CREDIT NOTE WILL NOT BE ISSUED. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a new shipping charge will be applied.

 

Returns Procedure

If you would like to return or exchange your item(s) for any reason, please follow the below returns procedure.

For exchange or refund please email ridemoreaus@gmail.com

Please post items back to: